RETURN AND EXCHANGE POLICY
- We accept returns for store credit and exchanges within 10 business days of delivery. You must notify this return to support@julliethdussan.com
- Items, including packaging, should be returned in original selling condition along with proof of purchase.
- Merchandise condition is subject to our evaluation. Once we receive the product, we can take up to 10 business days to make this evaluation.
- Customer is responsible for all related shipping costs for returns and exchanges.
- Return and Exchange policy does not apply for Jewels on sale.
- No refunds.
Please note that we do not accept Jullieth Dussan Jewelry purchased from any outside retailer.
RETURN AND EXCHANGE INSTRUCTIONS
Returns and exchanges may be processed in store or shipped.
We will provide you with a shipping address via email in response to your return request.
Jullieth Dussan Jewelry corp is not responsible for items lost or damaged in transit. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required
A sales representative will reach after we receive the package to process the store credit or exchange via email or whatsapp.
REPAIRS
- Repair options include re-plating and/or post replacement as needed.
- Customer is responsible for the cost of repair and shipping.
REPAIR INSTRUCTIONS
- Send an email to support@julliethdussan.com asking for the repair service. An agent will let you know all the steps to follow and the shipping address to make the repair.
- Repairs are processed by shipments.
Jullieth Dussan Jewelry corp is not responsible for items lost or damaged in transit. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required.
A sales representative will reach after we receive the package to finalize repair details and payment information.
Please refer to our Jewelry Care page for detailed instructions on how to care for your Jullieth Dussan Jewelry.
